Last Updated: 06/09/2026
We want your stay to be as relaxing and enjoyable as possible. Our properties are cared for with pride, and we kindly ask that you treat them with the same respect during your visit. While we do not require a damage deposit, any deliberate damage, excessive cleaning, or loss of property will result in us seeking reimbursement and, where necessary, legal compensation.
When you make a booking online, we will acknowledge your request. Your booking is only confirmed once you receive a confirmation email from us. Please ensure that you:
Once you receive your confirmation, please review it carefully and contact us immediately if anything appears incorrect. We cannot accept responsibility for errors that are not reported to us, except where the error was made by us.
Full payment is required at the time of booking to secure your reservation. An invoice will be issued, and the booking will be confirmed once payment has been received.
We recommend that you take out suitable travel insurance to cover unforeseen cancellations.
Even after a confirmation has been sent, we reserve the right to cancel a booking if:
In such cases, a refund will be issued at our discretion.
Check-in: Self check-in service. Check-in at 3pm for a 11am check-out. Instructions sent in the morning of your arrival.
Early check-in or late check-out may be available by prior arrangement — just let us know when you’re thinking of arriving or leaving and we’ll do our best to make it work.
We want you to feel at home during your stay. If you experience any issues on arrival, please notify us within 24 hours so we can resolve them as quickly as possible. Please take reasonable care of the property and its contents. Any significant damage, loss, or excessive cleaning required may be charged to you.
Each property has a strict maximum occupancy limit for safety, insurance, and licensing purposes. This must not be exceeded under any circumstances. If the maximum occupancy is breached, we reserve the right to ask all guests to vacate the property without a refund.
If you need to make changes to your booking, please contact us by email as soon as possible. While we will do our best to accommodate requests, changes are subject to availability and may incur additional charges depending on the season and type of amendment.
We are happy to welcome pets, especially, service pets like guide dogs, at no extra charge. Please inform us of the number and breed(s) of pets at the time of booking, keep pets off beds and out of upstairs areas, and do not leave pets unattended in the property. If pets cause damage, excessive cleaning, or disruption that results in loss of future bookings, we reserve the right to seek compensation.
In the unlikely event that we need to cancel your booking due to circumstances beyond our control, we will provide a full refund of all payments made. We cannot accept responsibility for any additional costs, losses, or expenses you may incur because of the cancellation.
Cameras are installed for property security and insurance purposes only. Each property has an external security camera, which do not monitor the interior of the property. Tampering with or disabling a camera is not permitted and may result in cancellation of your booking without a refund.
Charging of electric vehicles from household sockets or extension leads is not permitted due to safety risks and the potential to trip electrical systems. The nearest public EV charging point to Feel at Home away from Home is about 0.6miles and it is 1.1mile from Homely Whittier. KFC Daleside Road, NG2 3GG.
We will not be liable for any loss, damage, or injury to guests or their personal belongings during their stay, except where such loss or damage is caused by our negligence or where liability cannot be legally excluded. Guests are responsible for ensuring their own safety and the safety of all members of their party while staying at the property.
We shall not be held liable for any failure or delay in performing our obligations where such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, government restrictions, pandemics, utility failures, or other unforeseen circumstances.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions, together with your booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions, correspondence, or agreements.
